OFFICE MANAGERS’ UTILIZATION OF DIGITAL COMMUNICATION TOOLS FOR EFFECTIVE DISSEMINATION OF INFORMATION IN THE 21ST CENTURY BUSINESS ORGANISATIONS
Abstract
In a modern office, the role of the office manager is more elaborate than the traditional office. The introduction of the computer and other digital communication tools into the offices has to a large extent revolutionized every aspect of office manager’s functions. Digital communication tools are online platforms or software applications leveraged by businesses or individuals to perform quick and optimized functions that ordinarily take forever to accomplish. In the traditional office, the office manager is saddled with taking notes in shorthand and transcribing with the aid of the typewriter, manually operating the ten digits’ telephone, receiving or giving information manually and so on. There are different forms of digital communication; such as internet and Email, Group messaging, video conferencing, Zoom etc. Using efficient and innovative digital tools have many advantages which include amongst others improved internal and external communication, customer satisfaction and retention. In spite of the benefits derivable from using digital communication tools in modern offices, office managers still face some challenges using digital communication tools in 21st century offices. Based on the findings of this study, conclusion was drawn and it was recommended amongst others that, Office managers and other employees should be sponsored for training and retraining programmes on how to effectively utilize the various digital communication tools to keep pace with the seeming unlimited professional opportunities which versatility of computer and associated technologies unveil for the modern man.
References
Brush, K. (2022). What is e-mail (electronic mail)? Retrieved from https://www.techtarget.com/whatis/definition/e-mail-electronic-mail-or-e-mail?amp=1
Daga, E. (2020). Mastering digital communication in the workplace. Retrieved from https://powelll-software.com/resources/blog/workplace-digital-communication/ Elise, W. (2017). Tools for disseminating workplace information. Retrieved from https://bizfluent.com
Gendron, B. (2022), How lack of training affects your organization. https://thetrainingassociates.comIhionkhan, C.E. & Akhigbe, J.O. (2019). Technological skills acquired in secretarial profession: Implication and challenges for business educators and secretaries. Association of Business Educators of Nig. 9(2), 2-3.
Kagan, J. (2021): What is videoconferencing https://www.investopedia.com>....>business
Mbaezue, A.N.C. (2010). ICT and business education in globalized economy. Enugu J.I.C Publishers.
Nguyen, P. (2017). Communication tools in the workplace. Retrieved from https://journals.sagepub.com>doi>
Ogben, F. (2019). Making leader resilience effective for organizational performance: The role of the secretary. Delta State Business Education Journal 9(1),106.
Ojohwoh, D.R. (2019). Supervisors’ appraisal of adequacy of office technology and management graduates’ work performance in polytechnics in Delta State. Nigerian Journal of Business Education 4(1), 275
Rahiem, D.H. (2020). Technological barrier and challenges in the use of ICT during COVID-19 Emergency Remote learning. Universal Journal of Educational Research 8(11) 6124.
SWAG.COM (2018). Communication tools that managers should know about. Retrieved from https://swag.com/blog/communications-tools-for office managers
Zenefits.com (2022). Benefits of digital communication in the workplace. Retrieved from zenefits.com/workers/benefits-of-communication-in-the-workplace
